We Ship FAST!
Vampfangs uses modern technology to get orders out incredibly fast! We often get packages ready and out the door within the hour of you placing your order ( depending on the season ). So here are a few things you need to know about how we ship.
You need to make sure your address is absolutely correct when you checkout from our store. Because we package up your order and get it in the mail very fast it can be impossible to change your address once the shipping process has begun. But don’t worry! When you are checking out from the store we display a screen to you so you can make sure everything is correct.
Vampfangs offers many different methods of shipping. USPS and FedEX are the most popular. Shipping rates are calculated in real time by adding your items into your shopping cart. Our system automatically analyzes your cart and pulls rates from all shipping carriers so you can make an informed decision on which shipping carrier you would like to use.
Tracking Your Order
When we ship your package to you it will automatically include a tracking number or customs declaration number. All domestic orders are tracked automatically our website. Most international destinations can not use the customs declaration number as a tracking number. Some countries do not honor customs declaration numbers for tracking. We always highly recommend using expedited shipping methods for international parcels.
Vampfangs automatically insures packages that choose FedEX Express and USPS Express services. We also reserve the right to request signature confirmation for packages based on the value of the package. This done for your safety.
Vampfangs Return Policy
Vampfangs can accept returns on most items within 14 days if they are unopened and still sealed in original packaging. There are a few exceptions:
Product that go inside your body
For obvious health reasons Vampfangs cannot accept any return on an item if it is intended to be placed inside of your body. All dental fx products (fangs, veneers, caps or anything else that is placed inside the mouth) and contact lenses cannot be returned. We are sure you can understand that this poses a health risk for everyone. Please note this rule is very firm. We know this sounds strict but it’s really for the safety of our staff and customers. If you feel that there is a manufacturing defect with any of the above listed products, please fill out a trouble ticket using THIS LINK and be sure to include a photo of the damaged product.
Other Non-returnable items
For obvious health reasons besides fangs, veneers and contacts, the following items are non-returnable: wigs, lingerie, fragrance and make-up. Store credit (partial or full) may be issued at our discretion for a variety of circumstances.
We stand behind our skincare products, but we understand that sometimes certain products might not be right for everyone. If for any reason, you would like to return or exchange any of our skincare products, you may do so by contacting our customer service team to receive return authorization. All return shipping shall be your responsibility.
Return Shipping / Shipping Charges
The customer is responsible for return shipping fees back to our facility, unless otherwise arranged in writing via our Trouble Ticket system. Shipping is not refundable. If packages are returned to us because they are unclaimed or undeliverable, we will make an attempt to contact you to in order to reship the package. If a refund is issued for the order, it will not include shipping charges.
You may request a refund or a store credit depending on the reason for the return by CLICKING HERE. Store credits are issued immediately and can be used right away. Refunds to credit cards are processed promptly but keep in mind that the banks may take several days to process the payment back on your account. It has to go from our bank to your bank and can take 5-7 business days.
Contact Lens Refunds ( No Eye Doctor, or Denial )
Federal law requires that we reach out to your eye care professional before we can ship out contact lenses. This information is posted on all contact lens pages. If you live in the USA you will need to provide your eye doctors information before we can ship the lenses out to you. If you choose to order lenses if you do not have an eye doctor please note that a refund may take 4-6 weeks from the end of our billing cycle to process. If you do not have an eye doctor DO NOT ORDER LENSES! You need to have at least a contact lens fitting to make sure you are even safe to wear lenses. This applies to ALL US residents. No exceptions. Please READ HERE for more information on this! If your doctor denies your order, you must initiate a refund in a timely manner. You have 90 days (from the date of your original order) to inquire about a refund. After 90 days, store credit will be issued upon request.