We Ship FAST!
Vampfangs uses modern technology to get orders out incredibly fast! We often get packages ready and out the door within the hour of you placing your order ( depending on the season ). So here are a few things you need to know about how we ship.
You need to make sure your address is absolutely correct when you checkout from our store. Because we package up your order and get it in the mail very fast it can be impossible to change your address once the shipping process has begun. But don’t worry! When you are checking out from the store we display a screen to you so you can make sure everything is correct.
Vampfangs offers United States Postal Service as the preferred method of shipping. Shipping rates are calculated in real time by adding your items into your shopping cart. Our system automatically analyzes your cart and pulls rates from the shipping carrier so you can make an informed decision on which method of shipping you would like to use. We are actively working to expand our offering of carriers in order to give you more options!
Tracking Your Order
When we ship your package to you it will automatically include a tracking number or customs declaration number. All domestic orders are tracked automatically our website. Most international destinations can not use the customs declaration number as a tracking number. Some countries do not honor customs declaration numbers for tracking. We always highly recommend using expedited shipping methods for international parcels as they are the most trackable and reliable.
Vampfangs automatically insures packages that choose USPS Express services. We also reserve the right to request signature confirmation for packages based on the value of the package. This is done for your safety. In any instance, we are not responsible for packages that are stolen after they are marked as “delivered” or similar status by the carrier.
Vampfangs Return Policy
Vampfangs can accept returns on some items within 14 days if they are unopened and still sealed in original packaging. However, there are exceptions:
Product that go inside your body
For obvious health reasons Vampfangs cannot accept any return on an item if it is intended to be placed inside of your body. All dental fx products (fangs, veneers, caps or anything else that is placed inside the mouth) and contact lenses cannot be returned. We are sure you can understand that this poses a health risk for everyone. Please note this rule is very firm. We know this sounds strict but it’s really for the safety of our staff and customers. If you feel that there is a manufacturing defect with any of the above listed products, please fill out a trouble ticket using THIS LINK and be sure to include a photo of the damaged product.
Other Non-returnable items
For obvious health reasons, in addition to fangs, veneers and contacts, the following items are non-returnable: wigs, lingerie, fragrance and make-up. Store credit (partial or full) may be issued at our discretion for a variety of circumstances.
We stand behind our skincare products, but we understand that sometimes certain products might not be right for everyone. If for any reason, you would like to return or exchange any of our skincare products, you may do so by contacting our customer service team to receive return authorization. Return shipping costs shall be your responsibility, except in the instance of a defective product.
Return Shipping / Shipping Charges
The customer is responsible for return shipping fees back to our facility, unless otherwise arranged in writing via our Trouble Ticket system. Shipping is not refundable once an order has shipped. If packages are returned to us because they are unclaimed or undeliverable, we will make an attempt to contact you to in order to reship the package. Any refunds issued for the order will be for the total amount, less any incurred shipping charges. If a partial refund is issued for an order, and the resulting total order amount would not qualify the order for free shipping, the shipping charges will be deducted from the refunded amount. In the instance of a defective product, a member of our Customer Support Team will issue a digital return label via our trouble ticket system. You will simply need to print the label, attach it to the package and drop it in the mail.
You may request a refund or a store credit depending on the reason for the return by CLICKING HERE. Store credits are issued immediately and can be used right away. Refunds to credit and debit cards are batch processed weekly but keep in mind that the banks may take several days to process the payment back on your account. It has to go from our bank to your bank and can take 5-7 business days. If you are returning an item and choose store credit, we will cover the cost of return shipping. If you would like a refund using your original method used, the return shipping charges will be your responsibility.
Contact Lens Refunds ( No Eye Doctor, or Denial )
Federal law requires that we reach out to your eye care professional before we can ship out contact lenses. This information is posted on all contact lens pages. If you live in the USA you will need to provide your eye doctors information before we can ship the lenses out to you. If you choose to order lenses if you do not have an eye doctor please note that we will NOT be able to dispense lenses to you. This applies to ALL contact lenses, even PLANO (non-corrective). If you do not have an eye doctor DO NOT ORDER LENSES! You need to have at least a contact lens fitting to make sure you are even safe to wear lenses. This applies to ALL US residents. No exceptions. Please READ HERE for more information on this! If your doctor denies your order or you wish to cancel, please CLICK HERE to contact our Customer Support Team. You have 90 days (from the date of your original order) to request a refund using the original payment method that you used. After 90 days, store credit will be issued upon request. There are no exceptions to this policy.
In the instance that you receive a defective product, or you feel that there is a manufacturing defect in the item that you receive, contact our Customer Support Team right away. All claims for defective products must be received within 5 days of receiving your item as confirmed by the tracking information. Keep the item and all related packaging and include photographs when you submit your request to our Team. DO NOT THROW THE ITEMS AWAY! We are unable to issue replacement products or refunds unless you keep the defective product. In some instances, we may require the item to be returned to us prior to issuing a replacement product or a refund. It is our responsibility to determine whether a product is defective or not. User error, abuse, or misuse is not considered a defect and any refunds (partial or full) as well as any replacement product will only be issued at the sole discretion of our Customer Support Team.